Privacy Notice

Updated: 07.02.2017


We, Kovell Ventures Limited (the “Company”), are taking the User’s Privacy very seriously and applying all possible remedies to protect and secure it while you are using our software, services, or visiting our website.

This Privacy Notice was developed to show you what information we collect, why we collect it, and how we use it. In this Privacy Notice we are honest with all Users of our website and all Customers who use Company’s software and services.

It applies to iDoctor official website, other linked pages, and Company’s products and services.

By using our website, products and services you represent that you have read and understood the Privacy Notice and that you agree to be bound by this Privacy Notice.

What kinds of Information we collect?

While you are using our website, creating an iDoctor account, downloading or purchasing the software, contacting us or participating in an online survey, we may collect a variety of information about you (Personal Information) and your device (non-Personal Information). This information is used to provide you with fast and high-quality product.

We also may use your Personal Information to keep you informed about important news, changes and updates of Company’s software or service.

Personal Information that we collect

Here you can find more details about what kinds of Personal and non-Personal Information we collect as well as how and why we collect it.

Information that you give us:

Sometimes, when registering an account, paying for one of our subscription plans or in any other way you will be required to provide some of your Personal Information.

This Information can be:

  • Login and password;
  • Name;
  • Contact details (such as email address, phone number, etc.).

To create an iDoctor account faster and easier, you can use the Facebook Connect sign-in service. Please note that this sign-in service will authenticate your identity and provide you with an option to share with us certain Personal Information, such as your name and email address to pre-populate our sign up form.

This Information will be used only to:

  • Create an iDoctor account;
  • Support our Customers;
  • Inform you about important news, updates, etc.

Why we collect this Information about you?

This data enables fast and efficient rendering of Company’s products and services to our Customers. It is also used for communication purposes between us and you.

Right after your purchase our software, the information that we collected from you is linked to your Personal Information and can be used to handle any technical, product, or customer support requests that you may send to us.

Customer’s Information is not complemented by information from other sources.

You are able to correct some inaccuracies in your Personal Identifiable Information, such as contact information by managing your account by yourself, connecting our Support Team or using special request form on our website here:

Information that we get from your use of our website:

Here you can find what kinds of information we get automatically when you use our website, products and services. This information is:

  • IP addresses;
  • Cookies;
  • User configuration information;
  • Browser information, etc.

We use this data for the following purposes only:

  • Optimizing your experience when using our product and improving the product itself;
  • Learning how many people use our products and services;
  • Finding out how many people visit our website and how frequently;
  • Collecting some other statistical information.

Information that is collected via iDoctor software:

  • IP address;
  • Email address;
  • Information about your Mac (model and serial numbers, MAC address, Mac OS version, overall system information);
  • Information about the apps that you have on your Mac (e.g. versions, size, date of last update, etc.);
  • Results of “Scan & Treat”.

This Information is used for:

  • Proper functioning of iDoctor;
  • Registration of the iDoctor account;
  • Supplying you with a list of recommended fixes/software updates.

If you would like to delete your iDoctor account please contact our Support Team or use a special request form on our website here:

“Safe Browsing” service:

iDoctor’s Safe Browsing service is powered by Avira’s antivirus engine. If you install our Safe Browsing service, which includes Real-Time Safe Browsing and Automatic Security Updates, you confirm that you have read, understood and agreed to Avira’s EULA and Privacy Policy.

“Theft Tracker” service:

Theft Tracker is one of security features of iDoctor and it is deactivated by default. If you activate the Theft Tracker service, it will automatically collect your Mac's IP address and its geographical position every hour.

You can report your computer as STOLEN or LOST by contacting our support here. Then we will collect IP address, track location, trace-route, and make snapshots by using the built-in iSight camera or any external camera every five minutes.

Data that the Theft Tracker service automatically collect is completely anonymous. Therefore, even if it is revealed to some third parties, this won’t affect your privacy.

You can deactivate the Theft Tracker service manually or by contacting the iDoctor Support Team.

Information that we collect via email:

Periodically you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion. It is not necessary to answer the survey but it will help us to improve your user experience. Results of the survey will be used solely for our internal statistics to improve our products and services.

Information that is used by Third Parties:

Some of your Personal Information (including sensitive Personal Information) will be used by Third Parties (e.g. cleverbridge and PayPro Global) to process your payments for our products and services according to their Policies.

Please, read the Privacy Policy of cleverbridge and the Privacy Policy of PayPro Global before filling up the checkout form and proceeding with your payment. If you don’t agree with their Privacy Policies, please don’t proceed with the purchase of our product and services.

Data Retention:

We will retain all your Information for as long as your account is active or as long as needed to provide you our service. We will retain your Information because sometimes it is necessary to comply with our legal obligations, resolve different kinds of disputes and enforce our agreements. If you terminate your relationship with our Company, we will still retain your Information in our databases. If you wish, you can request that we no longer use your Information by contacting our Support Team.

Collecting Information from Children:

Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under the age of 13.

If you are under the age of 13, then please do not use or access our product and services at any time or in any manner. The Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 13 has been collected without parental consent.

If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on our services, then you may contact our Support Team and request to delete that child’s Personal Information.

Our Company reserves the right to hire other companies, contractors and consultants to provide limited services on our behalf. We will provide those companies only the Personal Information that they need to deliver the service. It goes without saying that they are required to maintain the confidentiality of the Information that they get and are prohibited from using that Information for any other purpose.

Here you can read in what cases we may share your Personal and non-Personal Information:

  • With your consent. We may share your Information with companies, organizations, or individuals only with your consent to do so and possibility to prevent such sharing.
  • For external processing. We may provide Personal Information to our affiliates or other trusted businesses or individuals to process it for us, based on our instructions or common arrangements in compliance with confidentiality and security measures, our Privacy Notice, and other legal requirements.
  • Business Transfers. All collected Information belongs to the Company’s business assets. Therefore, if the Company becomes owned by a Third Party as a result of a merger, acquisition, reorganization, or bankruptcy, Customers’ Information is passed to this Third Party as well.
  • For legal reasons. We will disclose Customer’s Personal Information in case of our good-faith belief that such disclosure of the Information is reasonably necessary to:
    • detect, prevent, or otherwise address fraud, security, or technical issues;
    • protect our Company against harm to the rights, property, or safety of Kovell Ventures Ltd., our Customers or the public as required or permitted by law;
    • meet any applicable law, regulation, legal process, or enforceable governmental request.

We may also may share some non-Personally Identifiable Information with our partners (publishers, advertisers, or connected websites).

What Kind of Tracking Technologies We Use?

We and our partners may use various technologies to collect and store Information when you use our services, and this may include using cookies or other technologies to identify your browser or device. We use these technologies to make it easier for you to navigate our website and to optimize the user experience across multiple devices.

Through the use of tracking technologies we collect such information as:

  • Website that referred you to us;
  • Pages that you viewed at our website;
  • Advertisements that you viewed and clicked at our website;
  • Your browser preferences (language, currency, etc.).

We collect this Information to display content based on what you view at our website to personalize your visit. In addition we use this Information to analyze it and then make our internal statistics.


We use cookies to track your actions on our website. Cookies are small text files that are automatically saved on the User's computer. Thus, cookies collect and pass information about the time and date of the User's visit of the website, session ID, registration information, navigational history, etc.

In some cases, cookies of our partners can be used on our website. The Company has neither access to them nor the possibility to control them. Current rules apply only to the cookies that belong to and controlled by Kovell Ventures Ltd.

Kovell Ventures Ltd. supports the development of a “Do Not Track” (hereinafter DNT) standard. For now our website does not respond to the DNT mechanism but we are already working on it. After we release the DNT feature, we intend to adогіе it to the browser settings accordingly.

You can always manage the use of cookies in your browser settings. We recommend that you study this website to understand how to control/delete cookies on your computer.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website.

User Choice

You can unsubscribe from any iDoctor/Kovell Ventures Ltd. promotional emails at any time. Moreover, you are able to correct material inaccuracies in your Personal Information (such as contact information). If you want us to delete your account, your Personal Information, or to opt-out of our services, please contact our Support Team.

Email Communication

Occasionally you will receive newsletters and various promotional materials from us notifying you about product updates or our special offers. You are free to unsubscribe from this communication if you don’t want to receive our emails from us at any time.

Just click “Unsubscribe” at the bottom of each email that you receive.

Information Security

We have already implemented various security features throughout the website that are intended to prevent unauthorized access or loss of the Users’ Information that we collect.

We work hard and do our best to secure your Private Information by implementing different data protection technologies. Specifically, we restrict access to Personal Information to Company employees, contractors and agents who don’t need it to perform their job duties.

Those who need to know that Information in order to process it for us, are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Nevertheless, we cannot ensure 100% security and no one can. Different system failures or unauthorized access may jeopardize user information at any time. If you navigate to some other websites from our website, please be aware that we are no longer responsible for privacy policies of other websites and services.

Changes to This Privacy Notice

From time to time we reserve the right to change this Privacy Notice in accordance with occurred changes. You can always see the date of the last update here at the top of this page. In case of important changes we may notify you via our website or via email.

Do You Have Some Questions?

Please contact us at if you have any questions, concerns, or suggestions regarding our Privacy Notice.